OmniTouch - Enabling Service Excellence

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OmniTouch
Enabling Service Excellence

OmniTouch is Asia Pacific's exclusive provider of integrated training and certification, Mystery Shopper and consulting solutions for the Contact Centre and Customer Service industry.

With operations in more than 25 countries worldwide, we enable service excellence through a pioneering combination of global standards, integrated services and industry experts.

More companies choose OmniTouch -

Whether Clients choose to implement a focused training solution or a comprehensive multi-disciplined approach to transform service excellence, our functional expertise in training, Mystery Shopper and consulting provide for depth of options and insight
Through affiliation with recognized global leaders, including the International Customer Management Institute (ICMI) and the Call Centre Industry Advisory Council (CIAC), we provide access to global standards of performance
OmniTouch Clients are served exclusively by senior level industry experts who combine a mastery of industry knowledge with passion, insight and unparalleled standards of service.

The OmniTouch name is derived from two elements, 'OMNI' which is the Latin word for "all" or "everywhere" and 'TOUCH' which represents the Customer experience when contacting or 'touching' an organization.

DANIEL ORD, CEO INVITED AS THE KEYNOTE SPEAKER AT THE 8th ANNUAL ICC CHINA CONFERENCE TAKING PLACE IN APR 9-11 2008 IN SHANGHAI. The International Contact Center & CRM (ICC) Expo China 2008 is organized by ICMI China together with the Professional Executive Committee for the Awards for “The Best Call Center of China”. To learn more about the conference please click here.

DANIEL ORD, CEO INVITED TO SPEAK AT THE 2nd CHINA MOBILE CALL CENTER CONFERENCE TAKING PLACE IN DEC 19-20 2007 IN SHENZHEN,CHINA as the keynote speaking on the 1st day of the CMCC conference for China Mobile. An annual conference sponsored by the CMCC, the conference is to be organized as one of the highest level of Call Center events in China, with the goals to present the frontline & benchmarking image of CMCC though a high-level forum and facilitate the improvement of the operation management level of the Call Centers of the whole China Mobile group.

DANIEL ORD, CEO INVITED TO SPEAK AT THE ICMI'S 2008 MIAMI CONFERENCE TAKING PLACE IN FEB 13-15 on the topic "Mystery Shopping Benchmark Study Reveals Global Secrets". Daniel Ord will let you in on the secrets his mystery shopper benchmark study has detected about the level of service experienced by customers of top organizations around the world. To learn more about the conference please click here.